Spin the Wheel Policy

Please read these rules before participating in the Zia Store Spin the Wheel promotion.

How to get free spins: Registered customers automatically earn free spins from qualified Bronze, Silver, and Gold Points recorded in the Zia Store POS system.

1. How Customers Earn Free Spins

Free spins are earned according to the customer's accumulated reward-point category:

30 Bronze Points = 1 Free Spin
15 Silver Points = 1 Free Spin
10 Gold Points = 1 Free Spin

Monthly rate notice: The Bronze, Silver, and Gold Point requirements for free spins may change each month. The rates displayed on this page apply to the current promotional period. Zia Store will announce any updated monthly requirements through the official website, Facebook page, or store notice.

Bronze, Silver, and Gold progress are calculated separately. Points from different categories cannot be combined to reach a free-spin requirement.

Progress within the same category may accumulate across qualified purchases. When a customer reaches a required amount, the corresponding free spin or spins are added automatically to their account. Any remaining progress stays in that category and continues toward the next free spin.

Earning a free spin does not remove the customer's redeemable Bronze, Silver, or Gold Points. The spin progress is tracked separately by the Zia Store system.

A customer may also receive another free spin when Get 1 Free Spin is selected as the official wheel prize.

2. Eligibility

The promotion is available only to registered Zia Store Rewards customers.
The customer must provide their correct name, registration number, or Zia Store Reward Card before spinning.
A spin may be used only when the customer's account shows at least one available spin.
Purchases, reward points, and free-spin progress must be completed and recorded under the registered customer's account before checkout or before the applicable adjustment is approved.
Spins cannot be transferred, sold, exchanged, or assigned to another customer unless Zia Store officially allows it.

3. How the Spin Works

Zia Store staff selects the registered customer in the official Spin the Wheel system.
The system records the spin and determines the result using the configured prize settings.
The wheel animation displays the prize selected by the system.
One available spin is deducted after a valid spin is completed.
Each completed spin receives a unique reference code for verification.

4. Prize Selection

The wheel's visible sections are for displaying the available prize results.
The final prize is based on the result recorded by the Zia Store system.
Some prizes may have different chances of being selected.
A customer cannot request a different prize after the official result has been recorded.
A spin will not be repeated because the customer dislikes the result.

5. Claiming a Prize

The customer must present their Reward Card, registration number, or other requested proof before receiving the prize.
The prize reference code may be checked before the prize is released.
Prizes marked as pending must be confirmed as claimed by authorized Zia Store staff.
A prize can be claimed only once.
Unclaimed prizes may be subject to a claiming deadline announced by Zia Store.

6. Prize Availability

All prizes are subject to current store inventory and availability.
When the displayed prize is temporarily unavailable, Zia Store may arrange a later claiming date or provide an equivalent replacement of reasonable value.
Prizes are generally not exchangeable for cash unless Zia Store specifically states otherwise.
Product color, brand, size, packaging, or appearance may differ from promotional images.

7. Invalid or Cancelled Spins

Zia Store may investigate, cancel, restore, or correct a spin when there is a confirmed technical error, duplicate submission, interrupted transaction, unauthorized access, incorrect customer selection, system misuse, or fraudulent activity.

The official system record will be used when resolving disputes involving the spin result, available spins, prize reference code, or claim status.

8. Fair Use and Conduct

Customers must not attempt to manipulate the wheel, customer account, available spins, prize result, or claiming record.
Duplicate accounts, false customer information, or unauthorized use of another customer's account may result in disqualification.
Abusive, threatening, or fraudulent behavior may result in cancellation of participation.

9. Policy Updates

Zia Store may update the available prizes, monthly free-spin earning rates, spin qualifications, claiming procedure, promotion period, and these rules when necessary.

Important changes may be announced through the official Zia Store website, Facebook page, store notice, or direct customer communication.

Questions About a Spin?

Please provide the customer's name, registration number, spin reference code, and date of the spin so Zia Store can review the official record.

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